GPSLarpHelp

My iPhone won't trust this computer

The "Trust This Computer?" prompt never appears. Or it appeared, you tapped Don't Trust, and now it will not ask again. Or it keeps appearing every single time you plug the phone in.

Trust is a grant the phone stores about one particular computer. It is created over a cable, with the phone unlocked, and confirmed with the phone's passcode. Miss any one of those three and iOS does not ask.

01What the grant actually is

When an iPhone is connected to a computer it has not seen before, iOS asks whether that computer may talk to it as more than a charger. Approving it creates a pairing record — a key exchange, stored on the phone and on the Mac — and until that record exists the phone answers nothing.

This is Apple's mechanism, not ours. It is the same prompt you get plugging a phone into Xcode, Apple Configurator, or Finder, and GPSLarp needs it for the same reason those do: it drives the phone over Apple's own device-development protocol.

Screenshot pending — iOS "Trust This Computer?" prompt
iOS asks once per computer. Tapping Trust is only half of it — the passcode prompt that follows is what actually creates the pairing.
Screenshot pending — iOS passcode prompt after tapping Trust
This is the phone's own passcode, entered on the phone. It never reaches the Mac and GPSLarp never sees it.

02The prompt never appears

01Unlock the phone first, then plug it in

A locked iPhone does not show this prompt. Unlock it, leave it on the Home Screen, and then connect the cable. If it locked itself while you were finding the cable, unlock it again and unplug and replug.

02Use a cable that carries data

Plenty of cables sold as charging cables have no data lines in them at all. The phone charges, the Mac sees nothing, and no prompt appears on either device — which is indistinguishable from a broken phone until you swap the cable. Try a different cable and a different port before anything more drastic.

03Look on the phone, not on the Mac

The prompt is on the iPhone's screen. If the phone is face down, in a pocket, or on a Focus mode that suppresses banners, it can be sitting there unanswered while you watch the Mac and conclude nothing happened.

03You tapped Don't Trust

iOS records that answer and stops asking. Reconnecting the cable does not bring the prompt back, and neither does restarting either device — which is what makes this the most frustrating version of the problem.

01Try the simple version first

Unplug the cable, lock the phone, unlock it again, and plug it back in with the phone unlocked and awake. On some iOS versions this is enough to re-ask. It costs ten seconds, and the alternative below costs rather more, so it is worth trying twice.

02Reset the phone's trusted computers

On the iPhone: Settings › General › Transfer or Reset iPhone › Reset › Reset Location & Privacy. Confirm with the passcode. Then plug the phone into the Mac with the phone unlocked, and the prompt comes back.

Read this before you tap it

Despite the name, that reset does two things. It clears the trust record for every computer the phone has ever been paired with, not only this Mac — so any other machine you use it with will ask again. And it resets the location and privacy permissions you have granted to apps on the phone, so apps will re-ask for location, photos, contacts and the rest. Nothing is deleted, but you will spend a few minutes granting permissions back.

04It asks every single time

A pairing that is created and then immediately forgotten usually means the record is not being written. Two things produce that: